Information on orders, refunds and returns​
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ORDER CONFIRMATION
The contractual information will be the subject of an email confirmation to the address indicated by the consumer in the order form.
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PROOF OF TRANSITION
The computerized registers saved in the computer systems www.meccanicavolvente.com are considered as proof of communications, orders and payments between the parties.
The archiving of order forms and invoices is carried out on a reliable and durable medium which can be provided as proof.
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PRODUCT INFORMATION
All efforts have been made to ensure the accuracy of the information presented on the Seller Site. The Seller or its suppliers are therefore not responsible for the consequences, accidents, special damages resulting from electronic transmissions or for the accuracy of the information transmitted even if the Seller is aware of the possibility of such damage.
The names and brands of products or manufacturers are used for identification purposes only. The photos, descriptions and prices of the products are not contractual.
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DURATION OF VALIDITY OF THE OFFER AND THE PRICE
Our prices are valid throughout the day.
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SHIPPING COSTS AND DELIVERY TIMES
Shipping costs will be calculated based on the place of delivery and the weight of the goods. The times will vary according to the availability of the products in stock and the processing times of the couriers. For products in stock, delivery is expected within one working day from the payment of the order and from the processing of the order.
Further details and clarifications on shipments are indicated in the dedicated section: "Information on shipments"
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DELIVERY METHODS
The products are delivered to the address indicated by the consumer on the order form and only in the geographical areas we deal with.
All products leave our warehouse in perfect condition. The customer must report to the carrier (or postman) any small traces of impact on the package (holes, traces of crushing, etc. ..). In this case, he must refuse the package by proving this collision with documentary evidence in order to certify the actual damage. In such a situation, a new and identical product will then be returned to you free of charge.
The exchange of any product declared, a posteriori, wasted during transport, without any reservation being expressed upon receipt of the package, cannot be treated.
As with any shipment, it is possible to be delayed or the product may be lost. In this case, we contact the carrier to initiate an investigation. All the efforts made, with all the time necessary, to find this package. In this case, the merchant will be reimbursed by the carrier and will deliver a new identical parcel at his expense.
We decline any responsibility for the extension of the delivery terms attributable to the carrier, especially in cases of loss of products, bad weather, strikes, national lock-downs, vehicle breakdowns, war events, etc.
Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged package, broken products, etc.) must imperatively be indicated on the delivery order in the form of a "written reserve", accompanied by the customer's signature.
The consumer must at the same time confirm this anomaly by sending a registered letter with acknowledgment of receipt to the carrier within (2) two working days after the delivery date, stating the reasons for the case.
The consumer must send a copy of this mail to the Seller's address. Without this finding, we make no changes.
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DELIVERY ERRORS
The consumer must submit to the Seller, on the day of delivery or at the latest on the first working day following the delivery, any claim of delivery error and / or non-conformity of the products in kind or in quality compared to the information appearing on the order form.
Beyond this deadline, any claim will be refused.
The formulation of this complaint to the Seller can be made through the Seller's email: Meccanicavolvente@gmail.com.
Any claim not made in the rules defined above and in the terms defined will not be taken into consideration and will release the Seller of any responsibility towards the consumer.
In the event of a delivery or exchange error, each product to be exchanged or refunded must be returned to the Seller as a whole and in its original packaging in perfect condition at the Seller's Address.
To be accepted, each shipment must be reported and first of all have the agreement of the Seller, who in case of agreement will send the package back to the right address.
Shipping costs are charged to the Seller, except in the event that the product does not correspond to the declaration of origin made by the consumer in the good sense of the return.
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PRODUCT WARRANTY
These provisions cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects in the thing sold.
The consumer is expressly informed that the Seller is not the manufacturer of the products presented on the Seller Site and that the Seller is released from any liability for defective products.
Consequently, in the event of damage caused by a person or to a defective good, only the responsibility of the manufacturer of this product / code can be sought by the consumer, on the basis of the product brand published on the packaging or, more specifically, in the documentation. technique present in the packaging of said product.
The warranty period is one year (1 year). Are excluded from this guarantee, all products modified or accommodated by the customer or by any other entity than the borrowers chosen by the Seller.
The warranty can be extended according to the procedures provided in the shop.
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RIGHT OF WITHDRAWAL
The right of withdrawal applies only to natural persons.
In accordance with Legislative Decree 206/2005, the consumer has a period of fourteen (14) days to send, at his own expense, the products he does not consider convenient. This period runs from the receipt of the consumer's order. Any postponement can be reported first of all to the Seller's customer service. The product must be returned to the Seller's address.
Only products returned as a whole, in their original packaging, complete and intact, and in a perfect state of resale will be admitted. Any product that is damaged, or whose original packaging will be damaged, will not be refunded, taken back or changed. This right of withdrawal is exercised without penalty, except for shipping and return costs. In the hypothesis of exercising the right of withdrawal, the consumer has the choice of requesting either the refund of the sums paid, or the exchange of the product. In the event of an exchange, the return will be at the expense of the consumer.
In case of exercise of the right of withdrawal, the Seller will reimburse the consumer within a period of fourteen (14) days, using the same methods used in the purchase phase.
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PAYMENT METHODS
The following payment methods are accepted: PayPal, Credit Card, Debit Card or GooglePay.
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RIGHTS OF USE
The use of the brands present on the site is strictly prohibited.
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MAJOR FORCE
Neither party will have failed in its contractual obligations, to the extent that their execution will be delayed or prevented by a fortuitous event of force majeure. Any irresistible fact or circumstance, external to the parties, unpredictable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonable efforts, will be considered as a case of force majeure.
The party affected by such circumstances will notify the other party in the ten working days following the date on which it becomes aware of it.
At this point, the two parties will approach, in a period of three months, apart from the impossibility due to force majeure, to examine the incidence of the event and agree on conditions under which the execution of the contract will be continued. .
If the case of force majeure lasts longer than one month, these general conditions may be rescinded by the disadvantaged party.
In an express way, the following are considered as cases of force majeure or fortuitous cases, in addition to those usually held by the jurisprudence of French courses and courts: blocking of means of transport, earthquake, fires, storms, floods, lightning, blocking of networks of telecommunication or difficulties inherent in the telecommunication networks external to customers.
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NOT VALIDPARTIAL ITA
If one or several stipulations of these general conditions are considered not validated or declared as such in application of a law, regulation or following a definitive description of a competent jurisdiction, the other stipulations will retain all their force and their scope.
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WAIVER
The fact for one of the parties not to rely on a failure by the other party to any obligation surrounded by these general conditions of sale would not be interpreted for the future as a claim to the obligation in question.
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APPLICABLE LAW
These general conditions are subject to French law. It is thus established for the basic rules as well as for the rules of form.
In the event of a dispute or complaint, the consumer will first of all contact the Seller to obtain a consensual solution.
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PROTECTION OF PERSONAL DATA
All the data you provide to us are to be able to process your orders.
In accordance with the Legislative Decree of 30 June 2003, n. 196, relating to the protection of personal data, has a right of rectification, consultation, modification and elimination of the data that it has communicated to us from the Seller. This right can also be used online.
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DISPUTES
Every order placed through the Seller Site implies the customer's adhesion, and this without any restriction, to the general conditions of the Seller.